We aim to delivery most orders within 3-5 working days, (some exclusions apply, as detailed on individual product pages).
If you require your order quicker please contact us.
UK Mainland Charges:
Orders over £100 - FREE DELIVERY - (UK Mainland Only)
Orders under £100 and weighing under 1kg - £4.96
Orders under £100 and weighing over 1kg - £7.96
Orders under £100 that contain any items over 1m (1000mm) in length - £12
Kick plate orders under £100 of any length - £12
Countries and areas classed outside of the UK mainland are:
- Scottish Highlands
- Scottish Islands
- Northern Ireland
- Republic Of Ireland
- Isle of Man
- Isle of Wight
- Isles of Scilly
- Delivery times and availability
- Stock items
- To order items
- Special order items
- Mixing stock / to order and special order items?
- Out of stock items
- Which couriers do we use?
- What if I’m out or miss the delivery?
- Can you send my order to an address other than my billing address?
- Returns and refunds
Delivery Times and Availability:
All stock items will be delivered in approximately 1 - 5 working days.
If you require your products sooner, or in a certain time frame, please call us on 020 8360 7771 or email us at [email protected] and we will see if we can arrange a quicker delivery time. (This may result in a higher delivery charge.)
Please note that all delivery times quoted are approximate and may be subject to unforeseen circumstances which are outside of our control. However, we will always endeavour to deliver within the times quoted.
We're able to offer a large range of architectural ironmongery products and for this reason we cannot stock every product. To try and make delivery times as clear as possible each product has a tab showing its Availability / Delivery Time. Please make sure you check this before ordering.
Items are divided into three categories:
- Stock items
- To Order Items
- Special Order Items
These products are usually available direct from our office stock with a delivery time of 1 - 5 working days.
To Order Items:
Some items we show on our website, we do not keep in stock.
These products are usually in stock at our suppliers and normally only take 48 hours for us to order in. Once we receive the delivery to our office the items will be placed on a next working day delivery and sent to you.
Please note some items are sourced from abroad and may have longer lead times from suppliers, please see the "Delivery time and availability" tab on each individual product for lead times.
Special Order Items:
These products are usually made to order; items such as kick plates, step covers, some English made items and products with special finishes.
Delivery times for special order items can vary between 7 days to 4 weeks, please see the "Delivery time and availability" tab on each individual product for lead times. Once we receive the special order products to our office the items will be placed on a next working day delivery and sent to you.
Mixed orders of Stock Items / To Order Items / Special Order Items
If you order a mixture of stock items, to order items and special order items we will wait until all your items are in and ready for dispatch before sending. If you require some of the items sooner please call or email us and we can arrange a separate delivery. Please note an additional carriage charge may be applied.
Out of stock items and back orders:
In the event that an item is temporarily out of stock, we will place the item on back order and notify you of the expected delivery date. During this time you have the right to:
- Select another item that is in stock.
- Have the other items from your order sent out, and the back order items sent to you on a next working day delivery as soon as they arrive to us at our office.
- Cancel your order.
Which couriers do we use?
- Royal Mail Tracked 24
- Royal Mail Special Delivery Service
What if I’m out or miss the delivery?
Courier drivers will leave a card to let you know they have attempted to deliver. The courier will then try to redeliver your parcel the next day. After three failed attempts your order will be sent back to us.
If you need to change the delivery address or give us details of a trustworthy neighbour the parcel can be left with please call us on 020 8360 7771 or email us at [email protected]
Royal Mail, for both 1st Class and Special Delivery if you miss the delivery your postman will leave a card explaining how you can arrange re-delivery or collect from your local sorting office.
Can you send my order to an address other than my billing address?
Yes we can send to a different delivery address, you will be given the option when you check out to enter these details.
You will also be given an opportunity to enter special instructions or details if your property is difficult to find or if you would like us to leave your parcel with a specific neighbour if you’re not in when the delivery is made.
Returns and Refunds:
Please click the following link for information on our returns policy. - Returns and Refunds Page
Our Address and Contact Details:
G Johns & Sons Ltd
Unit D West Side Business Centre
Telephone: 020 8360 7771
Email: [email protected]
VAT Number: 232 6618 72
Company Number: 00384076
Office Opening Hours:
Monday to Friday: 9.00am - 5.00pm