Delivery Information

Delivery Information:

We aim to deliver most orders within 3-5 working days (some exclusions apply, as detailed on individual product pages).

If you require your order quicker, please contact us.

 

UK Mainland Charges:

Orders over £100 - FREE DELIVERY - (UK Mainland Only)

Orders under £100 - Delivery is £6.00 - (UK Mainland Only)

Orders under £100 that contain any items over 1m (1000mm) in length - £15

Countries and areas classed outside of the UK mainland are:

  • Scottish Highlands
  • Scottish Islands
  • Northern Ireland
  • Republic Of Ireland
  • Isle of Man
  • Isle of Wight
  • Isles of Scilly
  • Jersey
  • Guernsey

 

Delivery Times and Availability:

All stock items will be delivered in approximately 3 - 5 working days.

If you require your products sooner, or in a certain time frame, please call us on 020 8360 7771 or email us at sales@gjohns.co.uk and we will see if we can arrange a quicker delivery time. (This may result in a higher delivery charge.)

Please note that all delivery times quoted are approximate and may be subject to unforeseen circumstances which are outside of our control. However, we will always endeavour to deliver within the times quoted.


Out of stock items and back orders:

In the event that an item is temporarily out of stock, we will place the item on back order and notify you of the expected delivery date. During this time you have the right to:

  • Select another item that is in stock.
  • Have the other items from your order sent out, and the back order items sent to you on a next working day delivery as soon as they arrive to us at our office.
  • Cancel your order.
 

Which couriers do we use?

  • APC
  • Royal Mail Tracked 24
  • Royal Mail Special Delivery Service

 

What if I'm out or miss the delivery?

Courier drivers will leave a card to let you know they have attempted to deliver. The courier will then try to redeliver your parcel the next day. After three failed attempts, your order will be sent back to us.

If you need to change the delivery address or give us details of a trustworthy neighbour the parcel can be left with, please call us on 020 8360 7771 or email us at sales@gjohns.co.uk

 

Can you send my order to an address other than my billing address?

Yes, we can send to a different delivery address; you will be given the option when you check out to enter these details.

 

Missing or Damaged Items:

Please note all orders must be checked upon delivery; any shortages or damaged items must be notified within 48 hours.

 

Our Address and Contact Details:

G Johns & Sons Ltd
Unit D West Side Business Centre
Flex Meadow
Harlow
Essex
CM19 5SR

Telephone: 020 8360 7771
Email: sales@gjohns.co.uk

VAT Number: 232 6618 72
Company Number: 00384076

Office Opening Hours:
Monday to Friday: 9.00am - 5.00pm
Saturday: CLOSED
Sunday: CLOSED