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All orders placed will now be dispatched from January 5th We are closed for Christmas from 5pm on Friday, 19th December and reopen at 9am on Monday, 5th January.
Require delivery before Christmas? Orders must be placed by 12pm on Tuesday 15th December. We are closed for Christmas at 5pm on Friday, 19th December and reopen at 9am on Monday, 5th January.
Require delivery before Christmas? Orders must be placed by 11.30am on Wednesday 16 December. We are closed for Christmas at 5pm on Friday, 19th December and reopen at 9am on Monday, 5th January.
Require delivery before Christmas? Orders must be placed by 12pm on Tuesday 15th December. We are closed for Christmas at 5pm on Friday, 19th December and reopen at 9am on Monday, 5th January.
Christmas 2026 - any order placed after the 17th of December, will not be processed until the 5th of January for earliest delivery on the 6th / 7th of January (please note some items may have longer lead times).
We aim to delivery most orders within 3-5 working days, (some exclusions apply, as detailed on individual product pages).
If you require your order quicker please contact us.
UK Mainland Charges:
Orders over ã100 - FREE DELIVERY - (UK Mainland Only)
Orders under ã100 and weighing under 1kg - ã4.96
Orders under ã100 and weighing over 1kg - ã7.96
Orders under ã100 that contain any items over 1m (1000mm) in length - ã12
Kick plate orders under ã100 of any length - ã12
All stock items will be delivered in approximately 1 - 5 working days.
If you require your products sooner, or in a certain time frame, please call us on 020 8360 7771 or email us at [email protected] and we will see if we can arrange a quicker delivery time. (This may result in a higher delivery charge.)
Please note that all delivery times quoted are approximate and may be subject to unforeseen circumstances which are outside of our control. However, we will always endeavour to deliver within the times quoted.
We're able to offer a large range of architectural ironmongery products and for this reason we cannot stock every product. To try and make delivery times as clear as possible each product has a tab showing its Availability / Delivery Time. Please make sure you check this before ordering.
Items are divided into three categories:
Stock items
To Order Items
Special Order Items
Stock Items:
These products are usually available direct from our office stock with a delivery time of 1 - 5 working days.
To Order Items:
Some items we show on our website, we do not keep in stock.
These products are usually in stock at our suppliers and normally only take 48 hours for us to order in. Once we receive the delivery to our office the items will be placed on a next working day delivery and sent to you.
Please note some items are sourced from abroad and may have longer lead times from suppliers, please see the "Delivery time and availability" tab on each individual product for lead times.
Special Order Items:
These products are usually made to order; items such as kick plates, step covers, some English made items and products with special finishes.
Delivery times for special order items can vary between 7 days to 4 weeks, please see the "Delivery time and availability" tab on each individual product for lead times. Once we receive the special order products to our office the items will be placed on a next working day delivery and sent to you.
Mixed orders of Stock Items / To Order Items / Special Order Items
If you order a mixture of stock items, to order items and special order items we will wait until all your items are in and ready for dispatch before sending. If you require some of the items sooner please call or email us and we can arrange a separate delivery. Please note an additional carriage charge may be applied.
Out of stock items and back orders:
In the event that an item is temporarily out of stock, we will place the item on back order and notify you of the expected delivery date. During this time you have the right to:
Select another item that is in stock.
Have the other items from your order sent out, and the back order items sent to you on a next working day delivery as soon as they arrive to us at our office.
Cancel your order.
Which couriers do we use?
DPD
APC
Royal Mail Tracked 24
Royal Mail Special Delivery Service
What if Iââ¬â¢m out or miss the delivery?
Courier drivers will leave a card to let you know they have attempted to deliver. The courier will then try to redeliver your parcel the next day. After three failed attempts your order will be sent back to us.
If you need to change the delivery address or give us details of a trustworthy neighbour the parcel can be left with please call us on 020 8360 7771 or email us at [email protected]
Royal Mail, for both 1st Class and Special Delivery if you miss the delivery your postman will leave a card explaining how you can arrange re-delivery or collect from your local sorting office.
Can you send my order to an address other than my billing address?
Yes we can send to a different delivery address, you will be given the option when you check out to enter these details.
You will also be given an opportunity to enter special instructions or details if your property is difficult to find or if you would like us to leave your parcel with a specific neighbour if youââ¬â¢re not in when the delivery is made.
Missing or Damaged Items:
Please note all orders must be checked upon delivery, any shortages or damaged items must be notified within 48 hours.
Returns and Refunds:
Please click the following link for information on our returns policy. - Returns and Refunds Page
Our Address and Contact Details:
G Johns & Sons Ltd Unit D West Side Business Centre Flex Meadow Harlow Essex CM19 5SR
Christmas 2026 - any order placed after the 17th of December, will not be processed until the 5th of January for earliest delivery on the 6th / 7th of January (please note some items may have longer lead times).
We aim to delivery most orders within 3-5 working days, (some exclusions apply, as detailed on individual product pages).
If you require your order quicker please contact us.
UK Mainland Charges:
Orders over ã100 - FREE DELIVERY - (UK Mainland Only)
Orders under ã100 and weighing under 1kg - ã4.96
Orders under ã100 and weighing over 1kg - ã7.96
Orders under ã100 that contain any items over 1m (1000mm) in length - ã12
Kick plate orders under ã100 of any length - ã12
All stock items will be delivered in approximately 1 - 5 working days.
If you require your products sooner, or in a certain time frame, please call us on 020 8360 7771 or email us at [email protected] and we will see if we can arrange a quicker delivery time. (This may result in a higher delivery charge.)
Please note that all delivery times quoted are approximate and may be subject to unforeseen circumstances which are outside of our control. However, we will always endeavour to deliver within the times quoted.
We're able to offer a large range of architectural ironmongery products and for this reason we cannot stock every product. To try and make delivery times as clear as possible each product has a tab showing its Availability / Delivery Time. Please make sure you check this before ordering.
Items are divided into three categories:
Stock items
To Order Items
Special Order Items
Stock Items:
These products are usually available direct from our office stock with a delivery time of 1 - 5 working days.
To Order Items:
Some items we show on our website, we do not keep in stock.
These products are usually in stock at our suppliers and normally only take 48 hours for us to order in. Once we receive the delivery to our office the items will be placed on a next working day delivery and sent to you.
Please note some items are sourced from abroad and may have longer lead times from suppliers, please see the "Delivery time and availability" tab on each individual product for lead times.
Special Order Items:
These products are usually made to order; items such as kick plates, step covers, some English made items and products with special finishes.
Delivery times for special order items can vary between 7 days to 4 weeks, please see the "Delivery time and availability" tab on each individual product for lead times. Once we receive the special order products to our office the items will be placed on a next working day delivery and sent to you.
Mixed orders of Stock Items / To Order Items / Special Order Items
If you order a mixture of stock items, to order items and special order items we will wait until all your items are in and ready for dispatch before sending. If you require some of the items sooner please call or email us and we can arrange a separate delivery. Please note an additional carriage charge may be applied.
Out of stock items and back orders:
In the event that an item is temporarily out of stock, we will place the item on back order and notify you of the expected delivery date. During this time you have the right to:
Select another item that is in stock.
Have the other items from your order sent out, and the back order items sent to you on a next working day delivery as soon as they arrive to us at our office.
Cancel your order.
Which couriers do we use?
DPD
APC
Royal Mail Tracked 24
Royal Mail Special Delivery Service
What if IâÂÂm out or miss the delivery?
Courier drivers will leave a card to let you know they have attempted to deliver. The courier will then try to redeliver your parcel the next day. After three failed attempts your order will be sent back to us.
If you need to change the delivery address or give us details of a trustworthy neighbour the parcel can be left with please call us on 020 8360 7771 or email us at [email protected]
Royal Mail, for both 1st Class and Special Delivery if you miss the delivery your postman will leave a card explaining how you can arrange re-delivery or collect from your local sorting office.
Can you send my order to an address other than my billing address?
Yes we can send to a different delivery address, you will be given the option when you check out to enter these details.
You will also be given an opportunity to enter special instructions or details if your property is difficult to find or if you would like us to leave your parcel with a specific neighbour if youâÂÂre not in when the delivery is made.
Missing or Damaged Items:
Please note all orders must be checked upon delivery, any shortages or damaged items must be notified within 48 hours.
Returns and Refunds:
Please click the following link for information on our returns policy. - Returns and Refunds Page
Our Address and Contact Details:
G Johns & Sons Ltd Unit D West Side Business Centre Flex Meadow Harlow Essex CM19 5SR
