Returns & Refunds
We want you to be happy with your order, if for any reason you are unhappy with the items you have purchased just return them to us in their original condition and original packaging within 30 days.
All items returned for exchange or refund must be accompanied with a copy of your delivery note, invoice or order confirmation
Returning of items is the responsibility of the customer who is liable for the cost of returns.
Providing the goods have not been installed, are in original condition and original packaging, a refund will be given less any initial delivery charge.
All faulty goods will have to be inspected and agreed by G Johns & Sons Ltd as faulty. In certain circumstances it may be necessary to send the item to the manufacturer before we can accept them as faulty. Once we are satisfied the goods are faulty we will offer a replacement, exchange or refund.
We must receive the goods back in their original packaging with all parts included and in a re-saleable condition.
Please ensure goods are securely packed inside the returns parcel, any damage due to poor packing of items will not be refunded.
If we receive the goods back and they are damaged, have parts missing or are in damaged packaging, it is our policy not to issue a refund. However, if we do decide to offer a refund or part-refund on any of the goods described above, then we reserve the right to charge a restocking fee of 25% - 35% of the total value of the goods. Carriage charges on the original order will not be refunded.
Please return goods by a signed or tracked service. This will be at your own risk and goods lost in the transit will not be refunded.
Cancelling An Order Under The Distance Selling Regulations:
In accordance with the Distance Selling Regulations, you have 7 working days from the day after you receive the goods to cancel your order.
If your order has yet to be despatched we will accept confirmation of order cancellation via telephone as well as email or letter. If your order has been despatched, you must confirm in writing via email or letter to request cancellation, we will not accept any other method of cancellation.
For “Stock Items” we will refund the cost of the cancelled and returned items within 30 days. We cannot accept cancellation of an order for "Special Order" goods which have been made specifically for a customer and have been dispatched. For example purpose made kick plates, some English items and products with special finishes.
We strongly recommend when sending items back using a recorded or signed for delivery so the parcel is insured and trackable as all goods are the customer’s responsibility until they have reached G Johns & Sons Ltd. You must take reasonable care of the goods while in your possession, goods will be returned at customers cost. All goods must be returned within 7 days of the requested cancellation.
All goods should be returned with their original labels, in un-opened packaging and wrapped appropriately for transit. We will not accept goods returned with postage labels attached to the products or products with damaged packaging. If you do not ensure reasonable care and goods are returned damaged, we may claim against you for breach of this statutory right.
Our Address and Contact Details:
G Johns & Sons Ltd
Unit D West Side Business Centre
Telephone: 020 8360 7771
Email: [email protected]
VAT Number: 232 6618 72
Company Number: 00384076
Office Opening Hours:
Monday to Friday: 9.00am - 5.00pm